Privacy Policy

Privacy Policy

Last Updated: January 5, 2026

SMS Communication Consent & Call to Action

By providing your phone number or initiating a text message to Orange Coast Clean LLC at (949) 678-5238, you agree to receive customer care text messages from our team. These messages are sent to assist with customer support, appointment coordination, and responses to inquiries you initiate.

Message frequency may vary. On average, you may receive 1–2 messages per month. Standard message and data rates may apply depending on your mobile carrier and plan.

You may opt out of text messages at any time by replying STOP.
For assistance, reply HELP to any message you receive from us.

By opting in, you acknowledge that you have read and agree to our Terms & Conditions and Privacy Policy:

Orange Coast Clean LLC (“Orange Coast Clean,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the limited circumstances under which it may be shared.

This Policy applies to information collected through our website, by phone, email, and text message (SMS), and through any other communication with our team.

Information We Collect

We may collect the following types of information when you contact us, request information, schedule services, or communicate with our team:

  • Contact Information: name, email address, phone number, and address

  • Service & Communication Details: appointment details, estimates, service notes, messages you send to us, and customer support communications

  • Website Usage Information: basic data such as IP address, browser type, pages visited, and cookies (see “Cookies & Analytics” below)

We collect information you voluntarily provide, along with limited information automatically collected through standard website technologies (like cookies).

How We Use Your Information

We use personal information only for conversational messages such as:

  • Provide customer support and respond to inquiries

  • Schedule and manage appointments

  • Provide estimates and communicate regarding requested services

  • Improve our operations, service quality, and customer experience

  • Maintain the security and integrity of our systems and website

  • Meet legal, regulatory, and compliance obligations

  • We are committed to protecting your privacy. We collect and use your personal data solely for the following purposes:

    • Providing and maintaining our services
    • Communicating with you regarding your use of our services
    • Complying with applicable legal obligations

    Your data will not be transferred to external organizations.

    If you have any questions about our privacy practices, please contact us at the email address provided on this website.

SMS / Text Messaging and Mobile Information

If you provide your phone number, you consent to receive customer care messages from Orange Coast Clean LLC. Message frequency may vary. On average, you may receive 1–2 messages per month. Standard message and data rates may apply.

For help, reply with HELP to any message you receive from us.
To opt out, reply STOP at any time.

Mobile Information Sharing

We do not share, sell, rent, or disclose mobile information, including phone numbers and SMS data, to third parties for marketing or promotional purposes.

We may use trusted service providers to help deliver customer care communications and operate our business (for example, communication and scheduling tools). These providers are permitted to process information only on our behalf and are not allowed to use it for their own marketing.

When We Share Information

Data Sharing: Your data will not be transferred to external organizations under any circumstances. We do not share, sell, or disclose your personal information to any third parties.
Data Protection: We implement strict access controls and robust data protection measures to prevent unauthorized access, use, or disclosure of your information.
Contact Information: If you have any questions or concerns regarding your privacy or our data practices, please contact us at: Team@OrangeCoastClean.com

We do not sell your personal information.

We may share information only in limited situations, such as:

  • With vendors/service providers who help us operate our business (e.g., scheduling, communication, website hosting), solely as needed to provide customer care and services

  • If required by law, subpoena, court order, or lawful governmental request

  • To protect the rights, property, and safety of Orange Coast Clean, our customers, or others

Under no circumstances is mobile information or SMS data shared with third parties for marketing purposes.

Cookies & Analytics

Our website may use cookies and similar technologies to help the website function properly and understand website usage. Cookies are small files stored on your device that help us improve site performance and user experience.

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. While no system can be guaranteed 100% secure, we work to maintain appropriate safeguards based on the sensitivity of the information.

Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Your Choices

You may:

  • Request that we update or correct your contact information

  • Opt out of SMS messages at any time by replying STOP

  • Contact us with questions about this Policy or your information

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Orange Coast Clean LLC
12361 Industry Street
Garden Grove, CA 92841

Email: Team@OrangeCoastClean.com
Phone: (949) 678-5238