Frequently Asked Questions
We move and replace most furniture such as end tables, coffee tables, chairs and sofas. In bedrooms we clean the traffic areas around heavy, large furniture. We do not move pianos, TVs, computers, china cabinets, and other large or fragile items that our technician cannot safely move according to workplace safety regulations and our business insurance. Our technicians use sliders and lift buddies to assist with moving furniture. After your cleaning is complete and the furniture replaced, do not remove the foil pads or foam blocks until the carpets are completely dry. Premature removal of pads and blocks while the carpets are still damp increases the risk of wood or rust stains.
Average carpet drying time after using a Rotary Drimaster is 1-2 hours; average drying time after using a carpet Wand is 3-12 hours. Average drying time for upholstery is 2-4 hours. Drying times may be affected by factors beyond our control, such as the type and weave of your carpet, type of equipment required to properly complete your cleaning, specialty spot removal, the application of carpet protector, and the air temperature and air circulation in your home. It is best to ask your technician for an estimate at the time of your cleaning.
Application of Ultra Guard may extend drying times for carpet and upholstery, with the benefit that carpets and upholstery stay cleaner longer. To speed up drying times we recommend that you increase air circulation by turning on a fan, turning up the heating system to 21 degrees Celsius (72 degrees Fahrenheit), and opening a window slightly to allow moisture to escape.
We use the Rotary Drimaster as our primary carpet cleaning tool; however, natural fibres (ie. wool), certain types of carpet weave (ie. berber), and damaged carpets are not ideal for cleaning with the Rotary Drimaster and in these situations we may be required to use a carpet Wand.
The weather outside does not effect our ability to clean your carpets or your drying time, so you needn’t worry about cleaning on a cold or rainy day. Our equipment is designed to clean effectively in the hot or cold weather, and every van carries a special insulated door-jam that is used to seal off your door that our vacuum and solution hoses must pass through. This means that during the winter your heat stays inside where it belongs, and the cold stays out. In the summer, your air conditioning stays inside and the heat (and bugs!) of summer stay out. Because Citrus-O uses cleaning equipment and technology that removes 85% more moisture during the cleaning process, normal household indoor air temperatures are enough to facilitate regular carpet dry times.
We cannot ethically guarantee 100% stain removal, because no carpet or upholstery is absolutely stain-proof. We also cannot guarantee removal of non-food substances: vomit, medication, urine, makeup, filtration lines or other staining substances. We cannot guarantee removal of stains or spots that have been previously worked on. What we CAN guarantee is that all our Cleaning Technicians are trained in spot removal and will do everything technically correct to try to remove all stains.
To guarantee the removal of odour, you will need to get a Specialty Clean. This is a more technical, time consuming process that not only cleans the surface of the carpet, but also the underlay pad beneath the carpet and even the sub-floor with the use of a specialized tool, the Water Claw, and additional products.
We can clean most natural and synthetic fabrics. Natural fabrics include cotton, cotton blends, leather, linen, and wool. Synthetic fabrics include acetate, micro fibre, nylon, polyester, rayon blends and vinyl. We do not clean silk or 100% rayon.
No. We have separate clean and un-clean water reservoirs in our trucks, and the two never come in contact. Our portable units also have separate water tanks with have an upgraded automatic fresh water filling system and used water removal system.
Citrus-O has an exclusive edge cleaning tool that is guaranteed to remove or reduce the black filtration lines that most homes have around the edges of their carpeted rooms. For especially difficult filtration lines, it may take more than one cleaning to reduce or remove the black edges.
Our carpet cleaner was punctual and efficient. He did a very good job at getting the stains out of our carpet which is cream in colour. Wouldn’t hesitate to ask Citrus O back again to do another cleaning. Very pleased.
We had our Carpets cleaned by Citrus-O carpet care the other day. The gal on the other end called to confirm our appointment the day of cleaning. Chris the cleaner was very professional, he was on time and did the cleaning with care. Our carpets are clean, smell great and all the little soils are gone. Thank you for a job well done. Highly recommend Citrus-O.