Frequently Asked Questions
We service all of Orange County from Huntington Beach, Los Alamitos all the way to Irvine and San Clemente!
We are an upscale, family-owned company known for premium equipment, eco-friendly products, certified technicians, and meticulous, multi-step cleaning processes. Every service is customized for a healthier, cleaner home.
You can call, text, or book online 24/7. Our office team offers friendly support and easy scheduling.
An appointment with Orange Coast Clean includes a full walk-through of the area with an explanation of what we will be doing. For carpet cleaning, this includes a deep vacuum, pre-treatment of spots, a deep clean of the areas needed, and a speed dry with our air movers. We can move furniture for you! Just let us know that furniture needs to be moved prior to cleaning.
All work comes with a 30-Day Guarantee; giving you time to report any deficiencies that may arise. For further questions about our Guarantee, please reach out to our office at (949) 678-5238.
We strive to be in and out of your home as quickly as our thorough cleaning process will allow. We strive to keep you updated every step of the way, and if you have time restraints or specific questions about your service window, please let us know.
Prior to our arrival, we ask that you move any breakables safely out of the cleaning area and secure any pets.
We do strongly recommend that you are present for your cleaning services for your first cleaning with us. We do a Pre-Inspection walk-through upon arrival; which provides the Technician with valuable information about your needs and expectations. We confirm the areas to be cleaned, mention job requirements (like stains requiring special attention), note any pre-existing damage, and explain the Orange Coast Clean process. During the cleaning, the Technician may need to speak with you if any questions arise. At the end, the Technician completes a Post-Inspection with you to ensure that you are satisfied with the results. Once the service is completed, we need someone present to provide payment.
No, we offer free, no-obligation estimates for all services.
Yes. We only use non-toxic, eco-friendly solutions that are safe for children, pets, and allergy-sensitive households.
Most homes benefit from professional carpet cleaning every 6–12 months, depending on foot traffic, pets, and allergies. High-end fibers, area rugs, and coastal homes in Newport Beach may require more frequent care to protect air quality and maintain appearance.
Yes. We specialize in deep subsurface extraction, enzyme treatments, and odor decontamination designed specifically for pet accidents.
Yes, we offer professional rug pickup, in-house cleaning, and white-glove delivery, including placing the rug back into the home.
Yes. We provide both clear penetrating sealers and premium grout color sealing for long-lasting protection and a refreshed look.
Most stone and tile should be professionally sealed every 1–3 years depending on traffic, type of stone, and household conditions.
Absolutely. Our technicians specialize in stone polishing, honing, and restoration to bring back brilliance safely and professionally.
Yes. We handle linen, wool, silk blends, viscose, performance fabrics, and high-end upholstery with the correct methods for each fiber.
Yes — we offer MicroSeal™, a premium fabric & fiber protection that outperforms retail products and lasts far longer.
We do not refinish, but we do offer deep cleaning, conditioning, and maintenance services for hardwood and engineered floors.
No — our cleaning solutions are specifically designed to remove residue and restore natural traction.
We sure can! For an emergency flood situation, please call us at (949)678-5238
Yes, we offer digital and physical gift cards. A freshly cleaned home is one of the most thoughtful gifts for holidays, birthdays, or client appreciation.
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